Have you ever phoned a hotline or taken part in a chat in order to solve a problem? If so, you know what’s involved from a customer perspective. If your contact person was helpful and competent, it may well have been one of our employees. But do you know what goes on on the other side? This section allows you to take a look behind the scenes and get to know your job.

Staff opinions

Quotes from employee interviews and social media Naturally, we can tell you lots of things. But is that really the unvarnished...Read more

Working in customer service

Working for us, you can help make the world a slightly better place. We solve little everyday problems. We help people who are...Read more