Are we a call centre?
To a certain extent, yes. Our work does indeed involve call centres and service centres. But that's somewhat of an understatement.
We are actually one of Europe’s biggest and most successful customer management and outsourcing service providers – and one of the world’s 100 most innovative companies. In 2016, Forbes Magazine awarded us this accolade for the third year in a row.
We take charge of and improve customer service provision for companies throughout the world. We also specialise in Business Process Outsourcing (BPO). We excel in providing everything from A to Z for companies wishing to outsource all customer service processes. So their own employees can get back to doing what they do best – their proper jobs.
Capita has over 7,650 employees in Germany, Switzerland and Poland, and around 70,000 worldwide – from the UK and India to Dubai and South Africa. Take another look at the facts:
Capita Europe CEO: Marcus Meloni
Locations: Germany, Austria, Switzerland, Poland
CEO: Jonathan Lewis
Employees: around 73,000
Turnover 2017: EUR 4,2 Billion
Locations: UK, Ireland, Channel Islands, Germany, Austria, Switzerland, Poland, South Africa, India, Dubai
Contact Center Certification
ISO 18295: The Capita locations in Berlin, Rostock, Kiel, Anklam, Leipzig, Aachen, Cologne, Krefeld, Mannheim, Tägerwilen, Schaffhausen and Lausanne are certified in accordance with the international norm ISO 18295 for Customer Contact-Center-Services.
ISO 27001: The Capita locations in Aachen, Anklam, Berlin, Erfurt, Kiel, Köln, Krefeld, Leipzig, Mannheim and Rostock are certified according to the internationally leading standard for information security management systems ISO 27001.